Start with the repetitive part, not the buzzword.
Good automation candidates are tasks that happen often, follow recognizable patterns and still require a clear escalation path when the situation is unusual.
Useful examples
- Summarizing structured inquiries for a team
- Routing leads based on intent
- Drafting internal follow-up from approved information
- Turning repeated business data into reports
- Helping visitors find the right service or resource
The goal is not to automate judgment away. It is to reduce unnecessary steps around it.